An individual temperature controller is located in every room. You can find further details in the chapter „Temperature control”.

If you celebrate your birthday or anniversary during your stay at our hotel, please, contact our colleagues at the reception, who will be eager to help you make the special day unforgettable. Please, call extension 1.

If you need an anti-slip mat at the bathroom, please, call extension 1.

If you need a bath chair, please, contact Reception at extension 1.

If you would like to rent a bike and nordic walking sticks, please, dial extension 1.

Upon request, our Housekeeper provides you with additional blankets and pillows. Please, call extension 1

You can ask for board games and playing cards at our Reception.

Breakfast is served from 7.00 am – 10.00 am every morning at Apetite Zilis’s Healthy Bistro.

If you need extra cleaning service, blankets, pillows, sheets and anti-slip bathroom mats, please, call extension 1.

Rooms can be occupied from 3.00 pm.

Both individual guests and groups must check out until 11.00 am. If you want to check out later, please, contact the Reception until 11 am on the day of departure. Call extension 1.

Coffee and tea sets can be found in every hotel room in the TV cabinet next to the minibar

We sell tickets to numerous cultural events all year round. For information and tickets, please, contact the Reception. Call extension 1.

Our hotel pays special attention to the comfort of our disabled guests, our 2 rooms are barrier-free.

Please, contact the Reception in connection with mails, messages, flight or train tickets, car hire, limousines, theatre tickets or any other services. Please, call extension 1.

We accept Amex, Eurocard, MasterCard, Maestro and VISA cards.

If you wish not to be disturbed during cleaning time, please place the ’Do not disturb!’ card to the door handle.

For information about the cultural events taking place in the town, event booking and tickets, please contact the Reception at extension 1.

For more information, please, contact the Reception at extension 1. You can find the express check out form and information about it in the guest directory.

If you need a thermometer, please, contact the Reception. Dial extension 1.

The nearest emergency exit is indicated on the floor plan, which can be found on the entrance door of the hotel room. Please, take the time to locate the nearest emergency exit.
Each emergency exit is clearly visible, since they are marked by light and have an inscription. There are smoke detectors and an alarm system in the building.

Flowers can be ordered at the Reception. Please order it one day before. Please, dial extension 1.

For your personalised service needs, please contact our colleagues at the Reception, or call extension 1.

A hair dryer is located in every bathroom of the hotel and you can require at the reception.

Upon request, we can charge your consumptions/bills to your hotel account, which you can pay in total at check-out.

The hotel room doors operate with magnetic cards. The cards are valid until 11.00 am on the day of departure. Please, do not keep the key card beside your mobile phone, personal computer or bank card, as they may affect its operation.

For your safety, please always check whether the entrance door of your hotel room is locked.

You can reach Hotel TV through Channel 1. To reach the menus, push MENU button on the remote. To step back, push RETURN button 1.

In order to make your stay more pleasant, our Housekeeper is at your disposal if you need additional pillows, blankets, clothes-hangers. Please, dial extension 1. At the occupied rooms, the cleaning is at the afternoon. We change towels and bedsheets 3 days to protect our environment. If you have different needs please call Reception.

Please, call the Room Service at extension 3.

Our colleagues at the Reception are willing to help you with any booking or confirmation related to travel. Dial extension 1.

We provide free wireless internet access in every room and public area. please, select„Marbles Residence” from the available networks. Zili’s Health Bistro has a different internet, please choose Zili’s Bisztro to use it. For the actual WLAN password please, ask Reception. If you need any help, please, contact the Reception or call extension 1.

Our hotel offers ironing service to its guests (view the article “Laundry services, dry cleaning”). You can hire an iron free of charge at the Housekeeper, dial extension 1.

For further assistance please, call Reception at extension 1.

Our laundry list can be found in the wardrobe. If you want to hand down your clothes, please, call extension 1. If you have special needs (express cleaning), please contact the Reception.

If you need to replace the bedding other then the usual 3 days change, please contact reception at extension 1 or place the linen change card to the door handle.

Please, contact the Reception in the matter of any lost or found objects at extension 1.

In the matter of luggage collection and storage, please, call the Reception at extension 1. For portarage service please ask the help of our colleagues.

If you find anything that needs repairing or if you need help with broken-down or failed furnishings and fittings, please, call the Reception at extension 1.

You can ask for free town maps at the Reception.

For information and help, please, contact the Reception at extension 1.

You can ask for a mini bar in advance (several types of soft beverages and alcoholic drinks would be placed in your room and can be consumed for a fee). In case of additional orders, please, call the Room Service at extension 3.

Usually, museums and galleries are open from 10.00 am – 6.00 pm every day, except Monday, in Budapest and its surrounding area. For further details, please, call the Reception at extension 1.

1st January (New Year’s Day),

15th March (National Holiday commemorating the Hungarian revolution of 1848),

Good Friday, Easter, Easter Monday, 1st May (Labour Day), pentecost,

20th August (st. stephen’s Day commemorating the foundation of the state),

23rd october (Day of the republic commemorating the revolution of 1956),

1st November (All saints’Day),

25th-26th December (Christmas)

Newspaper and magazines are located in the lobby. Upon request, we gladly purchase newspapers, magazines and other journals. Please, contact the Reception for further details.

It can be ordered at the Reception. Please, call extension 1.

Cats and dogs may be kept in the room– for a daily fee. About pet rules you can get a form at the Reception. For additional information, please, call the Reception at extension 1.

If you need any information, please, ring the Reception at extension 1.

To obtain information about our services, please, contact the Reception, or dial extension 1.

Tram 4 and 6 and Metro line M3 is only10 meters away from the hotel. For more information, please, contact the Reception.

Upon request, we provide phone charger and adapter appropriate to British or American standards. Please, call the Reception at extension 1.

Satellite and local radio stations are available through television. Information about the radio is on the channel list.

You can request razors from the Recetion, please, dial extension 1.

Our colleagues at the Reception are at your disposal every day from 0.00 to 24.00. Any information required, please call Reception, dial extension 1.

The Bible is available, please, contact the Reception. If you would like to have information about religious places around the hotel, please, dial extension 1.

Contact the Reception for information and special offers. Please, dial extension 1.

The hotel assumes no responsibility for valuables disclosed in the rooms. For your safety, we recommend you to place your valuables into the room safe. Safety guide can be found next
to the room safe. Central safe can be found at the Reception. If you have any problem, please call Reception.

In case you would like to lengthen your stay or inquire about further reservation at us or at another Service 4 You hotel, please, contact our Reservation team at extension 6 between 8:00 am and 4:00 pm.

The sewing kit is located in the wardrobe/closet.

Pleace contact Reception at extention 1.

There is a shoe-shine machine available at the entrance of the hotel, and you can also find a shoe shine sponge in the hotel room closet/wardrobe. Besides, you can also request for a shoe polish service free of charge. If you wish to do so, please, contact the Reception between 8.00 am and 4.00 pm by dialling extension 1.

Several shops are located nearby. If you need information about the opening times and services of the shops, please, contact the Reception.

Budapest and its surrounding area offers many optional programmes for all age groups. Please, contact the Reception for further information, dial extension 1.

Available at the Reception desk, free of charge.

In Hungary, smoking is forbidden in all indoor public places therefore in our hotel too. Please, dial extension 1 if you need information about designated smoking areas.

Contact the Reception in connection with purchasing stamps and postcards. Please, dial extension 1.

It can be found in the guest directory’s folder. If you need additional paper sheets or writing implements, please contact the Reception at extension 1.

In addition to other limousine and taxi services, taxis can be ordered at the Reception. Please, dial extension 1.

Basic information is indicated on the telephone. You can call any municipal, domestic, European or transatlantic phone number directly from every room. If you wish to call phone numbers, you have to push number 0 first, then the full phone number. If you want to reach a room, you have to push number 8 first, then the room number. For more details, please, call the Reception at extension 1.

A wide range of programmes are available with local and international TV channels, which can be seen on the Channel list. Hotel TV is at Channel 1.

Upon request we provide throw rug. Please call Reception at extension 1.

For toiletries, including toothbrush and toothpaste, please, contact Reception at extension 1.

For the sake of the environment, please make a choice! Towels on the floor means – please change! Towels on the towel rail means – please don’t change! If you wish to have more towel change, it is possible for an additional charge. Please dial extension 1.

It can be rented free of charge in a limited number or can be bought at the Reception. Please, dial extension 1.

If you need a vase, please, dial extension 1.

220V AC power sockets can be found in the hotel rooms. You can ask for a 220V/110V voltage converter at the Reception. For additional information, please, call extension 1.

Please, contact the Reception by dialing extension 1 or you can set it at the Hotel TV.

You open the window and the balcony door at your own risk.