General Contract Terms (GCT)

1. General provisions
1.1. The General Hotel Contract Terms (hereinafter referred to as GCT) summarize the contractual content according to which Eleven Ház Kft. – Eleven Hotel – (Premises: 5123 Jászárokszállás, Deák F. u. 61., Address: 5123 Jászárokszállás, Kossuth u. 18.) (hereinafter referred to as “Service provider”) generally concludes an accommodation agreement with its Guests.
1.2. Specific conditions do not form part of this GCT, but do not preclude special, specific agreements made with travel agents, organizers, and occasionally with different partners corresponding to the particular business.

2. Contracting parties
2.1. Services provided by the Service provider are taken use of by the Guest. If the Guest directly places the order for the services to the Service provider, then the Guest will become the Contracting Party. Service provider and the Guest together, if the conditions are met, become contracting parties (hereinafter referred to as:
2.2. If the order for services is placed by a third party on behalf of the Guest (hereinafter referred to as the “Mediator”) to the Service provider, the terms of the cooperation shall be governed by the agreement between the Service provider and the Mediator. In this case, Service Provider is not required to investigate whether the third party legally represents the Guest, or not.

3. The method and the conditions for using the service
3.1. In the case of an oral or written request of the Guest for a price offer, Service Provider shall in all cases send a written offer without any obligations, i.e. with no option deadline. Reservations can be made on a demand basis, depending on free availability.
3.2. The Contract is concluded solely with the written reservation submitted by the Guest and with the written confirmation of Service provider and thus it constitutes a written agreement.
3.3. A verbal reservation, agreement, amendment or verbal confirmation by the Service provider is of no contract value.
3.4. The Agreement on the use of accommodation services is for a specified period of time only.
3.5. If the Guest definitively leaves the room before the expiration of a specified period of time, Service provider is entitled to receive the full value of the service stipulated in the Contract. Service provider is entitled to resell the room vacated
before the expiration date.
3.6. In order to extend the use of the accommodation service initiated by the Guest, the prior consent of Service provider is needed. In this case, Service Provider may stipulate the payment of the fee for the service already performed.
3.7. The use of the accommodation service is subject to the condition that the Guests certify their identity according to the statutory regulations before the occupation of the room. No one can stay in the hotel without any identification.
3.8. A written agreement signed by the Parties is required to amend and/or supplement the Contract.

4. Starting and ending of the stay (check-in, check-out)
4.1. The Guest has the right to occupy the rented rooms from 3 pm of the day according to the agreement.
4.2. In case Guest fails to show up until 18.00 on the day according to the agreement, Service provider shall be entitled to withdraw from the agreement and to validate the full amount of the pre-payment as penalty, unless Parties have agreed on a later arrival time. In the absence of a prepayment or bank card guarantee, hotel rooms are cancelled by the hotel without prior notice on the day following the prepayment deadline.
4.3. Guests must leave the room until 10.00 on the day of departure.
4.4. The hotel may provide early check-in and late check-out for a fee, subject to availability. If you wish to use this service, please inform our reception desk on the day before your arrival.

5. Extension of the accommodation
5.1. In order to extend the stay initiated by the Guest, the prior consent of Service provider is needed.
5.2. If the guest does not vacate his room until 11:30 on day that was set out as the day of check-out at check-in, and the Service provider has not consented to the extension of the stay, the Service provider is entitled to charge the room price for a further day, and at the same time Service provider’s service obligation ceases to exist.

6. Prices
6.1. The list prices of the hotel are always displayed on the information board located at the hotel lobby. Prices for other services are located at the given hotel section.
6.2. Service provider may change the advertised prices without prior notice (for example, for package prices or for other discounts). If the Guest has booked accommodation and it was confirmed by the Service provider in writing, the Service provider can”t longer change this rate except as specifically provided in these GTC.
The Service provider’s current prices can be found on the hotel’s website ( Service provider provides best price guarantee. A basic condition for the validation of the guarantee is that the Guest has valid and confirmed reservation on the the official website of the hotel. A more favourable price is valid under the same terms and conditions as it was confirmed by the hotel.

These conditions are as follows:
• applies to the same hotel
• the arrival and departure dates in the reservation are the same
• the number of guests and their age is the same
• the room type and the number of rooms are the same
• there is no difference between the quantity and the content of the other services ordered

The price guarantee does not apply to the following price types:
• for prices shown in non-public ( club , corporate, etc.) areas
• for prices shown on auction websites
• when using any loyalty points provided by any of the partners

6.3. The Guest can always receive information about the price of the services before starting the provision of the service at the reception of the hotel.
6.4. When communicating the prices, Service provider shall indicate the rate of tax (VAT, tourism tax) of the prices that is required by law and valid at the time of making the offer. The published prices include the statutory VAT, but do not include the tourism tax that is to be paid on the spot. Service provider may charge the Contracting party any additional fees that result from the modification of the applicable tax code (VAT, tourism tax) by prior notice.
No tourist tax is payable in the town of Jászárokszállás. If a tourist tax will be eventually implemented, it will be payable on site, and invoiced in addition to the room price.
6.5 The Service Provider reserves the right, in the event that the monthly inflation rate exceeds 20% compared to the same period of the previous year, to request the Guest in writing to change the prices given and accepted by the Guest for the period booked by the Guest, no later than 15 days before the start date booked by the Guest, which must be accepted in writing by the Guest. This right of the Supplier shall also apply to room and/or event bookings. In this case, any price increase by the Service Provider shall not constitute a breach of contract.
If the Guest does not accept the amendment and the Parties do not agree in writing to the amendment, either Party shall be entitled to cancel the reservation in writing, which shall not constitute a breach of contract, in which case the Supplier shall be obliged to reimburse the Guest, free of any deductions, the amount already paid by the Guest for any reason whatsoever within 5 days of receipt of the cancellation by the Guest or, in the event of cancellation by the Guest, of receipt of the cancellation by the Supplier. In addition, neither Party shall be entitled to assert any claim against the other Party for any reason whatsoever arising from the cancellation of the

7. Offers and discounts
7.1. The current offers and discounts are posted on the hotel’s website. The announced discounts are always for individual bookings, i.e. for up to 2 rooms.
7.2. Announced discounts cannot be combined with other discounts.
7.3. Service Provider determines individual terms and conditions for bookings with special conditions, for group bookings or for events.

8. Discounts for children
8.1. For children – if accommodated in the same room as their parents – we provide the following accommodation-meal discounts:
– 0 to 3 years old: 100%
– 3 – up to 10 years old: 50% discount from the price of the adults
– 10– 16 years old: 25 % discount from the price of the adults

The discount is valid if accommodated with the parents (with min. 2 guests paying full price) in the same room, cannot be used together with other discounts
8.2. Extra beds can only be placed in certain room types.
8.3. Extra beds are to be verified with Service provider in advance, at the time of the booking.

9. Payment and cancellation conditions
Payment terms:
50% of the total package price is payable in advance within 5 calendar days of the receipt of the confirmation.
In case of last minute booking (within 3 days) payment is to be done on the spot upon arrival.
In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.
If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.

Cancellation policy:
• The services ordered can be cancelled without any penalty until the 3rd calendar day prior to arrival.
• In case of cancellation within 3 calendar days, the amount of penalty is 50% of the package price.
• In case of cancellation on the day of arrival or in case of NO SHOW, the amount of the penalty is 100% of the services ordered.


10. Cancellation terms for groups and events for accommodation and hospitality
10.1. Payment terms:
• 50% of the services ordered must be paid in advance within 5 business days counted from the receipt of the confirmation or contract
• The remaining amount is payable upon departure.Scaled accommodation
cancellation conditions:
The event can be cancelled free of charge before the receipt of the confirmation or the contract.
From the receipt of confirmation or the contract until 30 days prior to the event 15% of the ordered services can be cancelled without a penalty Until 20 30 days prior to the event 10% of the ordered services can be cancelled without a penalty.
Until 7-20 days prior to the event 5% of the ordered services can be cancelled without a penalty
Within 7 days prior to the event there is no possibility for cancellation without a penalty.
10.2. Written cancellations must be received by the hotel until the designated date. If the guest does not arrive on the indicated day and no cancellation has been made, then the Hotel shall inform the Customer the next day and the rooms may be rented out for other people – in case the Customer does not act otherwise.
10.3. Please provide the room list 10 days before arrival.
10.4 On the day of arrival, the rooms are available to the guests after 15:00, in case the occupancy of the hotel allows it, moving into the rooms earlier might be possible.
On departure day, guests must vacate the rooms until 10:00 hrs the latest. This time limit may be extended by the Hotel until 14.00, subject to availability.

11. Rejection of the performance of the contract, termination of obligation to provide services
11.1. Service provider is entitled to terminate the Agreement for accommodation services with immediate effect and to refuse to provide services, if:
– the Guest is not using the room or facility provided to him according to proper use;
– the guest does not vacate the room until 11:30 on the day set as check- out date at check-in, and the Service provider has not consented preliminarily to the extension of the stay;
– the Guest acts in an abusive way towards the employees of the Hotel, endangers its safety and security, demonstrates violent behaviour, is under the influence of alcohol or drugs, acts in a threatening, offensive way or displays other unacceptable behaviour;
– the Guest is suffering from an infectious disease;
– the Contracting party fails to meet its pre-payment obligation specified in the contract until the specified date;
11.2. If the agreement between the parties is not fulfilled for “vis major” reasons, the contract will be terminated

12. Payment method, warranty
12.1. The countervalue of the services ordered can be paid on the spot in cash (in HUF or in Euro), with a credit card accepted by Service Provider (VISA, MasterCard, Maestro) or by wire transfer or via the Internet.
In case of payment in Euro, the basis for conversion and invoicing is the daily middle exchange rate found on the website of the MNB.
In case of cash payments made in euro, the possible change to be returned can be paid in euro only up to a limited amount by the Provider. In such cases, payments by card are preferred.
12.2. In case of wire payments, unless otherwise provided in the agreement concluded with the Provider, the Guest is liable to transfer 50% of the price of the services ordered to the bank account of the Provider within 5 days upon receipt of the confirmation or the contract, ensuring that the given amount is credited on the bank account of the hotel until the date of arrival or a bank statement of the completed transfer issued by the account managing financial institute of the Guest is provided by the Guest.
12.3. Guaranteeing the individual room booking is possible with an advance payment or a bank card guarantee, where the countervalue of the ordered and confirmed services is blocked on the bank card.
12.4. Other payment methods available on site: Széchenyi Pihenőkártya
12.5. Preliminary communication of the data required to pay with bank card, detailed description of the procedure and conditions of the payment With a bank card payment you can make a purchase comfortably and safely. Upon ordering the selected SERVICES, you are redirected to the website of the OTP Bank where you can use your bank card to make the payment through an encrypted transaction that is considered to be the safest as of today. Our customers only have to click on “payment by bank card” when choosing the payment method and then give the card number and expiration date to the payment server of the OTP Bank. OTP Bank accepts VISA Classic, VISA Electron and Eurocard/MasterCard cards. Bank cards issued exclusively for electronic use can only be accepted in case their use is authorized by the bank issuing the card! Please check with your bank whether your card can be used for online shopping, or not. After the successful purchase, OTP Bank issues an approval number for the transaction, which should be noted or printed or the whole page should be printed out. In case of a failed transaction, OTP Bank states the reason of the failure in an error message.
In case of a complaint filed by the card holder, the manner and conditions for submitting the complaint, the terms and conditions for the repurchase of the goods, the manner and conditions of the exchange of goods and the manner and conditions of the compensation of the card holder.
12.6. By accepting the Terms and Conditions, the Customer acknowledges and agrees that the Service provider will issue an electronic invoice to the Guests for the fees payable or the amount paid to the Service provider, and sends it by e-mail or in printed format on the spot or sends it out by ordinary post.
At the time of issuing the invoice Service provider in case of the fees paid/to be paid takes into consideration the data proved during the online booking, while in case of reservations made through e-mail, facsimile or by phone, Service provider takes into consideration the data provided the person who made the reservation.
The details given here (name, address, if applicable also tax number) will be included in the “Buyer” section of the invoice. Within 1 day counted from the date of making the reservation, the Guest may request the modification of the data provided but after that the modification is no longer possible.
Service provider makes the final invoice based on the data provided at the time of booking.
The guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the original currency of the reservation (and not in the currency of the payment).

13. Placement guarantee
13.1. If the Service provider is unable to provide the Services listed in the Contract because of its own fault (e.g. overbooking, temporary operational problems, etc.),
Service provider shall be obliged to arrange immediately for the Guest to be placed elsewhere.
13.2. Service provider is obliged to provide/offer the services included in the contract, at the price confirmed therein, for the period stipulated therein – or until the incapacitation has ceased to exist – at another accommodation, which has the same or higher category. All additional costs of providing replacement accommodation are borne by the Service provider.
13.3. In case Service provider fully complies with these obligations and if the Guest accepted the substitute accommodation offered to him, Contracting party may not make any subsequent claims for damages.

14. Rights of the Guest
14.1. By concluding the accommodation contract, the Guest will be entitled to the normal use of the rented rooms and for the habitual use of the accommodation facilities without any special conditions for the use of the premises made available to the guests and for normal service during the opening hours of the venue.
14.2. The Guest may lodge a complaint about the services provided by Service Provider during the stay. During this period Service provider undertakes to handle the written complaints provided to him (or complaints recorded in minutes by him).
Service Provider treats all possible complaints individually. Complaints may be made by the Guest in writing at the following address and contact details:
Eleven Hotel
5123 Jászárokszállás, Kossuth u. 18.


15. Obligations of the Guest
15.1. Payment of the agreed fee: until the deadline fixed in the confirmation or at the end of the accommodation service agreement.
15.2. In the event Guests bring food or drinks to the hotel, and consume them in public areas, Service provider is entitled to charge a fair remuneration for this (in the case of the so-called “cash” beverages). Guests are prohibited from taking out food/drink from the hotel’s catering facilities.
15.3. Before installing any electrical appliances brought to the hotel by the Guests, which are not part of the usual travel needs, the approval of Service provider must be obtained.
15.4. Motor vehicles of hotel guests can be parked free of charge in our uncovered and unguarded car park. Service Provider excludes any liability for any damages (including, but not limited to: doing someone’s car and stealing any objects from it, the stealing of the vehicle, or damages caused by a natural phenomenon) in motor vehicles located in the car park or for objects placed in the vehicles. The hotel does not accept any responsibility for any valuables left in the rooms.
15.5. Driving in the parking lot must be in accordance with the Road Traffic Regulations. The speed limit of the vehicles is 10 km/h.
15.6. Waste is to be disposed of in garbage containers located in the area of the complex or in the rooms. Furniture cannot be removed from the rooms or the buildings and cannot be relocated.
15.7. Equipment found in the area of the complex can only be used by the guests at their own risk, subject to the compulsory compliance with the posted user manuals.
15.8. In accordance with Act XLII of 1999 on the protection of non-smokers in the hotel’s indoor spaces (including the guest rooms), in its community areas and within 5 meters from the entrance No smoking is allowed. The hotel has placed the notifications requesting compliance with the referred legal requirement in the locations requested by the law. Employees of the hotel are entitled to warn the guests and any other persons in the premises of the hotel to comply with the law and to stop the unlawful conduct. Guests and all persons staying in the hotel are obliged to comply with the law and to obey to the possible warnings.
In case the competent authority fines the operator of the hotel as a result of the unlawful behaviour of its guests or any other person being in the premises of the hotel on the basis of the aforementioned legislation, then the operator reserves the right to pass on the amount of the fine to the person responsible for the unlawful behaviour or to request the payment thereof.
If the guest is found to be in breach of the obligations set out in the above legislation, he/she is obliged to pay a fee of 50,000 HUF to the operator of the hotel who is entitled to charge this amount to the room account as a charge and guest is obliged to pay it upon check-out.
15.9. In the event of a fire, please contact the reception immediately.
15.10. Guests who use the rooms and the hotel’s commonly used equipment and furniture jointly are reliable jointly for any damages that may occur as a result of improper use.
15.11. For the fireworks and other licensed activities done by the hotel guests, the written consent of the hotel, as well as the obtaining of official permits by the hotel guests are required.
15.12. Guest is responsible for all damages sustained by the Service Provider due to the fault of the Guest or of any other persons under the responsibility of the guest.
The Guest will ensure that a child under the age of 14 under his responsibility is staying in the hotel of Service provider only under the supervision of on adult, parents are fully liable for all damages caused by the child.
The sauna and the steam room of the spa in the hotel can be used by children individually from 14 years of age or with parental supervision from 12 years of age.
The gym can be used from 14 years of age. Use of the tennis and squash court is not subject to any age limits, but it can only be used with parental supervision.
15.13. The Guest must immediately report any damages he has suffered to the hotel and provide all necessary information to the hotel to clarify the circumstances of the incident, or that is necessary for the compilation of police records/police procedure.
15.14 The Guest expressly acknowledges that in the common areas of the hotel (except changing rooms, toilets, but including the car park and external areas directly connected to the hotel), for the purposes of property protection CCTV camera system is in operation, whose recordings are deleted according to the relevant legal regulations.

16. Rights of the Service provider
16.1. If the Guest fails to comply with his obligation to pay the fee for the services he has taken use of or fails to comply with his obligation to pay for services requiring a penalty that were not taken use of, Service provider has a right to put lien on the goods of the Guest that he has taken to the hotel with him.

17. The obligations of the Service provider
17.1. Provision of the accommodation and other services ordered on the basis of the contract according to the valid requirements and service standards.
17.2. Investigate the written complaint of the Guest and to take the necessary steps to handle the problem and to put it down in writing.
17.3. In the area inside the hotel and on the terraces, no loud noise is allowed after 22.00 in order to provide tranquillity to the Guests, including watching TV, listening to music inside the rooms with a disturbingly loud noise, or making loud music in the hall, the staff of the hotel is responsible for making these rules adhered to. Events organized by the hotel are exempt from this.

18. The illness and death of the Guest
18.1. If during the period of receiving the accommodation services the Guest becomes ill and is unable to act on his own behalf, Service provider offers medical assistance.
18.2. In case of the sickness/death of the Guest, Service provider requests the compensation of costs from the relative of the sick/deceased person, his heir, or invoice payer; in case of possible medical or procedure costs, in case of the countervalue of the services taken use of prior to death and in case of the possible damages in equipment, furniture resulting from the death.

19. Security of data handling
19.1. To subscribe to the newsletter on our site, you need to provide your name and e-mail address. By subscribing to the Newsletter, the User agrees to the processing of his data provided. Service provider will process the data as long as its deletion is requested by the party.
19.2. The possibility to unsubscribe is provided in every newsletter with a direct link.
19.3. The User is responsible for the authenticity of the personal data provided.
19.4. Service provider protects the data in particular against unauthorized access, modification, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage.
19.5. Service provider provides for the data security together with the server operators.
19.6. The personal data provided by the User can only be accessed by the employees of the data manager. Personal data will not be passed on to the third party by the data manager.
19.7. Service provider does not disclose any personal information to a third party only on the basis of the prior and explicit consent of the concerned party.
19.8. The User acknowledges that the Service provider is obliged to provide personal data to the requesting authority on the basis of a statutory mandate, provided that its legal conditions are met. The User may not object to the provision of data based on law, authority or court decision.

20. Penalty payment obligation of the Service provider
20.1. Service provider shall be liable for damages incurred by the hotel Guest due to the loss, damage to or destruction of the belongings of the Guest, provided that the Guest places such belongings in the safety deposit box of Service provider.
20.2. Service provider’s liability does not cover any damages caused by an unavoidable cause outside the scope of the Service provider and the Guest, or if the damage was caused by the Guest himself.
20.3. Service provider can designate places in the area of the complex where Guests cannot enter. Service provider is not liable for any possible damages or injuries of the Guest that take place in such places.
20.4. Service provider is only responsible for jewellery, securities, and cash if he specifically received them for safeguarding, or specifically refused their receipt for safeguarding, or the damage was done because of reasons that he is responsible for according to the general rules. In this case, the proof has to be provided by the Guest.
20.5. Service provider is neither liable for damages resulting from improper use.
20.6. Service provider shall not be liable for paying penalty if the use of hotel wellness areas or sport facilities is restricted or not allowed for reasons of maintenance for extraordinary reasons or because of keeping up with health requirements.
The use of the hotel’s SPA section is done at the Guest’s sole responsibility, and there is an increased risk of slipping in the vicinity of the water, and the Hotel does not take responsibility for any accidents resulting therefrom.

21. Secrecy
21.1. Service provider is obliged to act in accordance with the rules of the act on the protection of personal data and the publicity of public data during the provision of the services outlined in the Agreement.


22. Force majeure
22.1. Any reason or circumstance (such as war, fire, flood, adverse weather, no electric supply, strike) over which the party has no control (force majeure) waives either party from the fulfillment of their obligations under the Agreement until such cause or circumstance is existing.

23. Place of performance and the law applicable to the parties’ legal relationship, acting court
23.1. The place of performance is the place where the hotel giving accommodation is located.
23.2. In case of all disputes resulting from the accommodation agreement, as regards Service provider, a locally competent court will be assigned.
23.3. The legal relationship between Service provider and the Guest shall be governed by the provisions of the Hungarian law.

24. Details of the visitors of our site
24.1. Service provider does not record any user IP addresses or any other personal data when someone visits the web site it operates. During the visit of the website, the search is free and anonymous. Service provider uses the anonymous internet visits for statistical purposes only, and for optimizing its web appearance, increasing the security of the system, the recorded data does not contain any personal data.
24.2. Service provider treats all the data and facts about the Users confidentially, and uses them solely for the purpose of making own research and statistics.
24.3. Service Provider does not take any responsibility for former pages that are already deleted, but have been archived by the Internet search engines. The removal of these sites must be done by the search engine operator.

25. Our newsletter
25.1. Service provider delivers monthly online newsletters containing news and information and offers as well as electronic direct marketing messages to the subscribers of the newsletter of the website (hereinafter: Newsletter).

26. Privacy statement
26.1. Service provider, during his activities finds the protection of personal data very important. In any case, the personal data provided to him is handled in accordance with the laws in force, he ensures the safety of the data, and takes all technical and
organizational measures and establishes the procedural rules that are necessary to comply with the applicable legislation.
During the activity of the Service provider, Service Provider uses the data of the users only for contracting, invoicing and advertising purposes in accordance with the Data protection Act.
In the case of the conclusion of the accommodation service agreement, you agree that you have read and understood the above terms and conditions and you agree with them. GCT may be modified in the future.

Valid until withdrawn.